Keeping People Motivated In The NHS

The NHS is a major employer with staff from a whole host of professional disciplines.  Like all organisations going through challenging times it can sometimes be difficult to keep people motivated.   Sometimes people point to the inability to pay more as a reason why people are not motivated.  In the case of the NHS […]

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Patient Experience Based On Recent GP Visit

Patient experience is widely spoken about in the NHS.  I think we would all agree that there are many positives and at the same time there are always points to learn and improve.  So in this blog post I share my experiences of a recent visit to the GP.   So let’s start with the […]

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Do You See Your People As Assets or An Expense?

Many organisations talk about people being their greatest asset.  Yet often there is a huge gap between what leaders and managers say and how they behave.  I am sure we all have encountered situations where words and actions are out of sync.   It’s an area that has always fascinated me.  Most organisations (and the […]

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Reviewing The Healthcare Leadership Model

Over the last 6 months or so the NHS Leadership Academy has been working on a new Leadership Model for Healthcare.  This has now been published on their site.   The model identifies 9 specific dimensions:   Inspiring shared purpose   Leading with care   Evaluating information   Connecting our service   Sharing the vision […]

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The Impact Of Listening on Leadership Success

All leaders talk about the importance of communication.  Now few would disagree that it is important to be able to get your message across in writing and verbally.   What I notice is that most leaders are exceptionally good at writing and speaking.  On the other hand listening is often a much bigger challenge for […]

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Being a Successful Team Leader

Leading a team can be hugely rewarding and at the same time really challenging.  On the plus side you have the opportunity to influence the direction of travel and results.  On the other hand you are accountable for results and are often the person people turn too in times of challenge.   So what does […]

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What Qualities Do You Look For In A Leader?

Everyone no matter what level they are at in the NHS has a boss or someone who they are accountable to.  Like most people you probably had some leaders that you worked with that you were really inspired by.  On the other hand chances are there were others who had quite the opposite effect.   […]

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Team Working and Collaboration In The NHS

A lot is written about the importance of team working.  What is clear that while team work is important in most organisations, it is absolutely vital in the NHS.   Sadly there is often a huge variation in the levels of team work and collaboration.  Some do it extremely well.  Others get it right in […]

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Improving Patient Experience In The NHS

Patient experience is something that is talked about a lot in the NHS.  I think that most would say that the quality of clinical care that they receive is very good or excellent in the vast majority of cases.   But what about the overall patient experience?  I guess that a good patient experience will […]

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