Learning From Feedback

The NHS is a huge organisation.  Even at a local level, individual Trusts, Foundation Trusts and CCGs are extremely large.  Given the sheer number of interactions every month there are going to be things that go well and things that could be done better.   When we get feedback a number of things tend to […]

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Tackling Agency Staff Spend Why We Need Proactive HR Leaders

The Health Service Journal recently reported that the deficit at Medway Foundation Trust was expected to be almost £7million higher than expected.  The Trust had previously been placed in special measures.   Reading a bit further it became clear that one of the challenges the Trust was facing was a much higher level than expected […]

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Communicating Complex Issues With The Audience In Mind

Watching the TV while in the gym this morning a story came up revealing that Cumbria was identified as the area with most obesity in the UK at present.  The story in itself was of general interest, but what I was watching was how the experts being interviewed communicated.   One of the things that […]

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Talking About the Problems Or Discussing Solutions

Being a leader or manager in any organisation is tough.  In the NHS and in healthcare generally it can sometimes be even tougher.  The sheer size and scale, not to mention the complexity of the organisations and media interest makes it even tougher.   Looking at a lot of what is written about the NHS […]

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Why NHS Leaders Need To Get Off The Hamster Wheel

Leading in the NHS is definitely challenging.  I know from first hand experience just how tough it can.  There are lots of issues to tackle, huge expectations internally and externally and of course things go wrong from time to time.   Sometimes it can feel that you are a like the hamster on the wheel […]

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Are Egos Getting In The Way Of Results?

Ask most leaders and managers if they achieve more when people pull together and chances are the vast majority will agree that is the case.  Look for example how everyone comes together in an organisation when there is something like a major incident.  When I found myself in role of the Executive Director in the […]

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What Are Your Organisational Priorities For 2014?

Few would disagree that 2013 has been a tough year for the NHS.  By the nature of the work and demands on the service this is unlikely to change in the foreseeable future.  The overall fragile nature of the economy means that making the best use of resources while delivering quality services will need focus. […]

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How To Boost Organisational Performance

Every NHS and healthcare organisation wants to do the very best it can and deliver the level of performance that it can be proud of.  At the same time there are often significant variations between organisations.   So how can leadership teams in the NHS boost performance and deliver the kind of results that they […]

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Taking Stock Of 2013

As you approach the end of the calendar year like most leaders you are probably setting aside some time to stop and take stock of what has been achieved during this year.   Chances are you set some bold intentions at the start of this year.  Looking back I am sure that you will have […]

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